Dear Phil Just a few words to thank you for all your help and guidance in the implementation of our new CRM system. As you know we had spent thousands of pounds and tens of hours with a so called IT company who failed to deliver. One day with you achieved more than several weeks with the previous company. And at a fraction of the cost! When you arrived on Friday the system was yet to be installed, by the time you left the system was fully implemented and we had all been trained to operate the software, I wouldn’t have believed it possible. Your vast IT knowledge coupled with your knack for simplifying and teaching the various stages of the operation processes is a gift. Looking forward as we develop and grow I can see how having you around will be integral to our company’s future growth plans.