SandSIV Voice of the Customer experts
As an end-to-end Customer Experience Management (CXM) and Voice-of-the-Customer (VoC) solution, SandSIV’s VocHubTM allows you to stop guessing about what’s going on in your business and start learning from the customer about the experience from their perspective.
What can it do for me?
As an end-to-end Customer Experience Management (CXM) and Voice-of-the-Customer (VoC) solution, SandSIV’s VocHubTM allows you to stop guessing about what’s going on in your business and start learning from the customer about the experience from their perspective.
How can we help you take your CXM analysis further?
As one of the most powerful CXM tools, SandSIV’s real-time sentiment analysis capability will identify issues and raise alerts across any customer feedback channel. Then, by closing the loop to improve the customer experience, SandSIV facilitates business change that:
- Increases customer satisfaction
- Increases conversion of leads to sales
- Reduces customer churn and attrition
- Increases customer loyalty and lifetime value
Great For:
Deployed as an online SaaS (software as a service) and cloud-based, modular solution the SandSIV VOC HubTM will allow you to:
- Create opportunities to capture qualitative and quantitative customer feedback in-house with very little platform training
- Capture feedback through multiple customer feedback channels – web based surveys, SMS text messaging, IVR or voice recognition over the telephone, via email
- Access real-time KPI quantitative measures, but more importantly to intelligently interpret the sentiment and highlight key issues that arise from your customers’ qualitative feedback
- Integrate with existing CRM and service management for a seamless solution to “closing-the-loop”
- Use any existing customer feedback to create immediate actionable insight
- Operate across geographic boundaries with VocHubTM’s multi-lingual capabilities – currently more than 25 languages
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