Problem and need definition

The need and problem identification process is the most key and essential phase of the cycle, as this is the chance to get clear, in the collective mind, the ACTUAL driver and the detailed need for any proposed change or new function. This phase is often rushed through in the desire to "just do something" and although very quick implementation is one of our aims and area of expertise, this is rarely achieved through shooting from the hip

Problem and need definition

Solution research and definition

Solution research and definition is just that, looking for the BEST solution to address the business need. Building and buying new technology is not always the best solution, a new process, using existing systems differently or simply modifying current procedures may all be simpler, cheaper and quicker to implement, we are completely focused on solving your problems, so the best and most efficient solution is the one we'll always recommend

Solution research and definition

Solution implementation

The final stage, the implementation of a new solution is the most delicate part of any project, requiring the buy-in of the users, stakeholders and customers. Getting this buy-in cannot start too early and ideally should begin when the needs are being defined and before the actual solution is chosen, giving the target users the concrete reality that they are helping to define their own tool.

Solution implementation

Solution build and preparation

The build and deliver phase of the project is the realisation of the solution, solutions can take many operational, system and process modification forms and expensive technology procurement should really be the last resort. If software building is required, it is even more essential to have the problem and solution clearly identified, to allow the build effort to be closely managed and therefore keep scope creep and rework to the minimum

Solution build and preparation
Let us guide you

Product Overview

Our Services

Who We Are

  • Phil joined my team in early 2015 when I needed help to deliver the third leg of my strategic journey to IT Excellence. We needed the right technology in place ... Read More

    Mitchells and Butlers – ServiceNow - Frank Manshausen, Head of IT Service and Vendor Management at Mitchells & Butlers

  • Phil helped us implement Zoho CRM and built an API between zoho and our marketing automation service, enabling us to automate sharing of data across both systems. He made the ... Read More

    Yoozoom Communications - Alex Deighton, Operations Director

  • Hi Phil, I would just like thank you for all your recent work with getting us live with our Zoho CRM system. As we had not had anything in place ... Read More

    Copier Systems CRM Sprint Session - Ryan Eastwood

  • I found Phil and Little Blue completely by accident when trying to navigate the Zoho / Salesforce minefield. What initially drew me to them was the fact that they consult ... Read More

    Matt Haycox - Consultant, Access Commercial Finance Ltd

  • We have been working with Little Blue for several months and what we have achieved is really quite remarkable. We have come from having no CRM system at all, to ... Read More

    James Killerby - Director, Hibiscus

  • Great Results, High Integrity, Creative At EC Harris we were looking to replace our existing software products with one built on the latest technology platform and encapsulating the best practice ... Read More

    Phil Reynolds - Partner, EC Harris LLC

  • Dear Phil Just a few words to thank you for all your help and guidance in the implementation of our new CRM system. As you know we had spent thousands ... Read More

    Christian Higgins - Director, Lonsdale Contracts

  • In the time I have known Phil he has demonstrated a drive and passion for projects we have worked on. His objectivity is a great benefit in gaining clarity on ... Read More

    JONATHAN RAYFIELD - JONATHAN RAYFIELD-ASPECT

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